Welcome to FIDUS.
By purchasing or using our products, you agree to the following terms.
Product description and intended use
FIDUS collars and leashes are designed as premium fashion and identification accessories for pets, with interchangeable charms for personalisation.
While our collar and leash can be used together for everyday walks, we also recommend using a properly fitted harness for maximum safety and control, particularly around other dogs, in busy areas, or with dogs that pull or startle easily. A harness distributes pressure more evenly and reduces the risk of slipping free compared to a collar alone.
Choking and small parts warning
Charms are small items and may pose a choking hazard to pets, children, or other animals if detached, chewed, or swallowed.
Please ensure charms are securely fastened to your collar or leash, and supervise your pet while wearing FIDUS products.
Crystal meanings
Crystal meanings are based on traditional beliefs and folklore and are included for interest only. They are not a substitute for veterinary care.
Sizing and fit
It's the customer's responsibility to select the correct collar and leash size based on our sizing guide. An incorrectly fitted collar or leash can slip, break, or cause discomfort, and FIDUS is not responsible for issues arising from an incorrectly sized order.
Pricing and payment
All prices are listed in Australian dollars and are correct at the time of publishing.
We reserve the right to change prices at any time without notice, though this won't affect orders already confirmed.
Shipping
Shipping timeframes provided are estimates only.
FIDUS is not liable for delays caused by couriers, customs, or circumstances outside our control.
Returns and refunds
Governed by our separate Return and Refund Policy, available on our website.
Intellectual property
All content on this site, including the FIDUS name, logo, and product designs, is owned by FIDUS and may not be reproduced without permission.
Limitation of liability
To the extent permitted by law, FIDUS is not liable for any indirect or consequential loss arising from the use of our products, though nothing in these terms excludes your rights under Australian Consumer Law.
Governing law
These terms are governed by the laws of New South Wales, Australia.
Contact
Questions about these terms can be sent to our contact email.